• The WWD is a public agency that distributes treated water to and collects sewage from nearly 4,000 customers.
  • The District bills customers every two month on arrears, so the current bill is for service for the previous two months (or partially if new customer of the District). Usual mailing dates are the 15th of January, March, May, July, September, and November.
  • The bills consist of a water charge and meter service charge.
  • Effective July 1, 2008, the sewer service charges are no longer billed bi-monthly. Instead, the sewer service charges are billed through the county's property tax bill.

Water Charge

Effective July 1, 2024

The District gets its water from the San Francisco Water Department (SFPUC). The SFPUC uses chloramine (a mixture of chlorine and ammonia) to disinfect the water. Chloraminated water is safe for people and animals; however, precautions must be taken to remove or neutralize chloramine during kidney dialysis process, in the preparation of water for fish tanks and ponds, and for businesses requiring highly processed water. Please ask District personnel for additional information.

The District bills customers for the actual units that are registered by the water meter. Water meters are read bimonthly. The District bills customers on arrears, so the current bill is for service for the previous two months (or partially if new customer of the District).

The water rate is currently $10.02 per unit, with one unit (HCF) equaling 748 gallons of water or 100 cubic feet. There is no minimum charge.

Meter Service Charge

Effective July 1, 2024

The meter service charge for residential customers is currently: $65.87 (for 5/8" meters) and $79.96 (for 3/4" meters) per bimonthly period. Please see chart below for the bi-monthly meter service charges for all other meter sizes.

Meter Size Current Rate
5/8" $65.87
3/4" $79.96
1" $108.14
1-1/2" $178.59
2" $263.13
3" $460.39
4" $742.19
6" $1,446.69
8" $2,292.09

Late Charges and Penalties

Late Payment Charges are assessed as follows:

  • Unpaid Balances after 20 days of the billing date, a 3.5% of the past-due amount or a minimum charge of $3.50, whichever is greater.
  • Unpaid Balances after 30 days of the billing date, an additional 5% of the past-due amount or a minimum charge of $5.00, whichever is greater.

Shut Off Notice Fee (previously Door Collection Fee): A $30.00 charge will be added to the amount due once a notice for shutoff has been issued for non-payment.

Reconnection Charges: Charges to have water turned back on are $50.00 during regular business hours and $115.00 after office hours (this includes weekends and holidays). It is unlawful for anyone other than Westborough Water District personnel to turn the water on. Violation will result in meter removal and a $50.00 fee.

Return Check Fees: A $30.00 fee shall be charged to any customer for any check (or ACH entry) returned by the bank unpaid.

Charge Back Fees: A $40.00 fee shall be charged to any customer for any credit card reversals (charge back) by the credit card company.

Options for Paying Your Bill*

Currently, bills may be paid:

  • In person at the District Office: 2263 Westborough Blvd., South San Francisco during the hours of 8:00 a.m. to 4:30 p.m. (cash, checks, money orders, Visa, MasterCard, and American Express).
    The Westborough Water District is being required to make improvements to our parking lot to add a handicap parking space which will reduce the number of customer parking spaces from five to two spaces. With limited parking, we urge customers to sign-up for automatic payment deductions or use the District’s drive-up drop box, preferably during non-working hours. Our parking lot tends to get really full on the due date of the bills and it will become even more challenging after the improvements are made. So, please note that if your payment is placed in the drop box on the due date, it will be considered timely received as long as it is in the box by the time we open the office at 8 a.m., the following business day.
  • By Phone: Make a one-time payment using your Visa, Mastercard, or American Express. Call (650) 589-1435 Monday to Friday, 8:00 a.m. to 4:15 p.m.
  • After-hours Payment Drop Box: Payment envelopes may be dropped off at the District Office 24-hour Payment Drop Box by the garage door (check or money orders only, do not place cash). 2263 Westborough Boulevard, SSF, 94080 (24-hours a day, 7-days a week). Please note that if your payment is placed in the drop box on the due date, it will be considered timely received as long as it is in the box by the time we open the office at 8 a.m., the following business day.
  • By mail: Westborough Water District, P.O. Box 2747, South San Francisco, CA 94083-2747 (checks or money orders only).
  • Direct Payment (ACH): You may sign up for our Direct Payment Program from your checking or savings account. By using ACH, your bank account will be charged on the due date or the last day you can pay your bill, thus avoiding any late fees and additional credit card fees!. Click here to download ACH Form (PDF).
  • Online Payments: Make a one-time payment or sign up for recurring payments using your Visa, MasterCard, or personal check through WWD's secure online bill pay option here. You must have your account number to access it.

* Starting with payments for the September 15, 2024 bill, credit card payments will incur an additional processing fee of 3.5% plus $0.30 per payment. To avoid paying this fee you may elect to pay your bill by using: cash, check, or direct payment (ACH).

Rate and Fee Schedule

The latest revision to the Rate and Fee Schedule was adopted by the WWD Board of Directors on September 12, 2024, under Resolution 681.

Residential Water Service Termination Policy

This policy is adopted to satisfy Westborough Water District's obligations under California Government Code Section 60370 et seq., California Public Utilities Code Section 10001 et seq. and Health and Safety Code Section 116900 et seq., which govern the termination of certain utility service.
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